Tyent Return Policy & Guarantee
Introducing the Tyent USA, LLC 'Forever Guarantee'
"At Tyent USA, there is one thing that we know for sure—we have the largest, strongest, most reliable and most powerful plates in the industry."
We know that our water ionizer “engine” runs at maximum performance because of our premium plates and our scientifically-advanced water cell. When you purchase a Tyent, you will discover how cutting-edge components, such as our Solid/Mesh Hybrid Plates, really make the purest and healthiest ionized alkaline water.
Tyent USA is proud to announce how committed we are to customer service – we feel that we offer the best commitment in the entire water ionizer industry. The longevity and reliability of our flagship products: the MMP-7070 Turbo, the MMP-9090 Turbo Extreme and the Under Counter Extreme-9000 Turbo, has allowed us to increase our warranty period for all products, INCLUDING the MMP-11 Turbo, Edge-9000 Turbo, UCE-11 Turbo, ACE-11 Turbo, and the all-new ACE-13 Turbo!
Now, all Tyent Water Ionizers will carry a Platinum Lifetime Warranty on parts and service.
Noticewe do not use the term "limited" in our warranty!You will find that when you are looking into warranties that Tyent USA is the only company to offer a warranty with such high value – not as a gimmick to be used as a marketing strategy (with many stipulations). Our value is true value. Therefore, our Platinum Lifetime Warranty contains no stipulations, no fine print and no hassles. In fact, the only way to void the warranty is through intentional abuse. Read competitors’ warranties carefully and watch out for unreasonable stipulations and limitations that are often used as ways to abandon coverage. At Tyent, we do not believe that is fair.
In fact, our entire warranty rules and regulations are listed in one short paragraph below.
This Guaranteeis applicable to all units purchased on or after January 15th, 2010If our customers experience any performance issues with our cutting edge water ionizer systems, then we will fix or replace the unit (within a week in most cases). Any damaged unit will be fixed, or replaced with a comparable unit at no cost to you (excluding shipping). The only item not covered under our warranty is intentional or accidental breakage that could be caused by dropping one of our units or damage caused from something of a similar nature. Feel free to use our units in any type of water, and to produce as much water as you wish. Our advanced cleaning system, filtration and power methods are the toughest and most advanced in the industry.
What informationdo we collect?
What do we use your information for?
Any of the information we collect from you may be used in one of the following ways:Note: If at any time you would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email•To personalize your experience(your information helps us to better respond to your individual needs)
•To improve our website(we continually strive to improve our website offerings based on the information and feedback we receive from you)
•To improve customer service(your information helps us to more effectively respond to your customer service requests and support needs)
•To process transactionsYour information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested.
•To administer a contest, promotion, survey or other site featureYour information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested.
•To send periodic emailsThe email address you provide for order processing, may be used to send you information and updates pertaining to your order, in addition to receiving occasional company news, updates, related product or service information, etc.
How do we protect your information?
We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information.We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required to? keep the information confidential.After a transaction, your private information (credit cards, social security numbers, financials, etc.) will not be stored on our servers.
Do we disclose any information to outside parties?
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.Third party linksOccasionally, at our discretion, we may include or offer third party products or services on our website. These third party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.
California Online Privacy Protection Act Compiance
Because we value your privacy we have taken the necessary precautions to be in compliance with the California Online Privacy Protection Act. We therefore will not distribute your personal information to outside parties without your consent.As part of the California Online Privacy Protection Act, all users of our site may make any changes to their information at anytime by logging into their control panel and going to the ‘Edit Profile’ page.
Childrens Online Privacy Protection Act Compliance
We are in compliance with the requirements of COPPA (Childrens Online Privacy Protection Act), we do not collect any information from anyone under 13 years of age. Our website, products and services are all directed to people who are at least 13 years old or email@example.com
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